Job Description **Job Purpose** **:** The Data Protection Engineer II will provide experienced data backup administration, execute procedures for break/fix repair, handle change requests, and schedule maintenance. Also, you will assist in the implementation and support of data backup systems. **Essential Functions** **:** + 40% - Manage data backup resources for optimal performance; Ongoing reviews of the existing backup architecture, policies, scalability, and operational considerations and current usage of backup technologies. + 30% - Lead and participate in backup-related projects + 20% - Resolve escalated customer issues. This includes being able to assist with customer inquiries; understand client-side operations and provide client configuration and support + 10% - Prepare capacity and growth plans **Education:** Four years of college resulting in a Bachelor's Degree or equivalent **Certifications, Accreditations, Licenses:** + N/A **Experience:** + 3-6 years **Special Knowledge, Skills, and Abilities:** + Avamar + Backup and Recovery understanding of MS-SQL, Oracle, SAP, MS Exchange, SharePoint or other applications preferred + Hands-on experience with SNMP monitoring tools + General understanding of IP subnetting, including variable-length subnet masks + Hands-on experience with SAN storage + Customer-focused interpersonal skills in a support environment preferred + Data Domain experience is a plus + Must possess excellent communication skills + Experience with ITIL process tools (i.e. HP Service Desk) **Supervisory Responsibility** **:** This position does not have any supervisory responsibilities. **Work Environment** **:** The work is primarily performed in an office or remote environment