Data Protection Engineer II
CBTS Technology Solutions LLC
**Job Purpose** **:**
The Data Protection Engineer II will provide experienced data backup administration, execute procedures for break/fix repair, handle change requests, and schedule maintenance. Also, you will assist in the implementation and support of data backup systems.
**Essential Functions** **:**
+ 40% - Manage data backup resources for optimal performance; Ongoing reviews of the existing backup architecture, policies, scalability, and operational considerations and current usage of backup technologies.
+ 30% - Lead and participate in backup-related projects
+ 20% - Resolve escalated customer issues. This includes being able to assist with customer inquiries; understand client-side operations and provide client configuration and support
+ 10% - Prepare capacity and growth plans
**Education:**
Four years of college resulting in a Bachelor's Degree or equivalent
**Certifications, Accreditations, Licenses:**
+ N/A
**Experience:**
+ 3-6 years
**Special Knowledge, Skills, and Abilities:**
+ Avamar
+ Backup and Recovery understanding of MS-SQL, Oracle, SAP, MS Exchange, SharePoint or other applications preferred
+ Hands-on experience with SNMP monitoring tools
+ General understanding of IP subnetting, including variable-length subnet masks
+ Hands-on experience with SAN storage
+ Customer-focused interpersonal skills in a support environment preferred
+ Data Domain experience is a plus
+ Must possess excellent communication skills
+ Experience with ITIL process tools (i.e. HP Service Desk)
**Supervisory Responsibility** **:**
This position does not have any supervisory responsibilities.
**Work Environment** **:**
The work is primarily performed in an office or remote environment
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