Description Position Overview: Our client is looking for a Lead Data Scientist to play a pivotal role in enhancing and automating their customer support processes. The successful candidate will apply their expertise in data science to create personalized customer experiences, resolve issues promptly, optimize user interactions with the brand, and analyze the company's performance in the consumer market. Responsibilities: + Automate response systems for different order discrepancies for an effective and personalized customer experience. + Apply AB Testing, statistical modeling and data analysis techniques to optimize the customer experience. + Leverage app-based event data capture for user experience enhancements. + Construct comprehensive funnel analyses to optimize understanding and prediction of user behavior. Requirements Requirements: + A minimum of 4-6 years of experience with SQL. + Proven experience in data analysis, AB Testing, funnel analytics, and product analytics. + Strong statistical understanding with a knack for interpreting results critically. + Exceptional written communication skills. + Proficiency in Google Docs and/or Excel. + Capability to adapt flexibly and open-mindedly to new challenges and ideas. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .