Position: Responder

Datacenter Physical Security

Reports To: Security Team Manager

Location: Varies

FLSA: Non-Exempt

Salary: DOE

SUMMARY:

The Responder maintains security and safety of people and property to the Datacenter. Identifies and escalates 

issues in accordance with documented policies and procedures. Conducts patrols of the datacenter to ensure the 

protection of client assets and property. Provides strong customer service, access control, loss prevention, 

incident response, observation and reporting for all safety and security incidents. 

Position: Responder Datacenter Physical Security Reports To: Security Team Manager Location: Varies FLSA: Non-Exempt Salary: DOE SUMMARY: The Responder maintains security and safety of people and property to the Datacenter. Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols of the datacenter to ensure the protection of client assets and property. Provides strong customer service, access control, loss prevention, incident response, observation and reporting for all safety and security incidents. ESSENTIAL FUNCTIONS: 1. Respond to security incidents as dispatched within designated tier times. 2. Conducts patrols of the interior and exterior of the datacenter facility. 3. Prepares reports on a surface book device on incidents responded to during shift. 4. Serves as Incident Commander pending arrival of security supervisor, or member of a public service agency police or fire. 5. Serves as an escort for datacenter guests requiring individual escorts through the facility. 6. Monitors cameras in the Security Operations Center (SOC). 7. Identifies security shortfalls and offers suggestions from improving the security program. 8. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 9. Evaluates and escalates potential safety issues within the facility. 10. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 11. Identifies security shortfalls and offers suggestions from improving the security program. • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of1. Respond to security incidents as dispatched within designated tier times.

2. Conducts patrols of the interior and exterior of the datacenter facility.

3. Prepares reports on a surface book device on incidents responded to during shift.

4. Serves as Incident Commander pending arrival of security supervisor, or member of a public service 

agency police or fire.

5. Serves as an escort for datacenter guests requiring individual escorts through the facility.

6. Monitors cameras in the Security Operations Center (SOC).

7. Identifies security shortfalls and offers suggestions from improving the security program.

8. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).

9. Evaluates and escalates potential safety issues within the facility. 

10. Required to know and follow safe work practices, and to be aware of company policies and procedures 

related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of 

unsafe working conditions.

11. Identifies security shortfalls and offers suggestions from improving the security program. 

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be 

documented separately. The employee might not be required to perform all functions listed. 

Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or 

tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) 

functions.

• Employees are held accountable for successful job performance. Job performance standards may be 

documented separately, and may include functions, objectives, duties, or tasks not specifically listed 

herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work 

practices, and to be aware of company policies and procedures related to job safety, including safety 

rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe 

working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.

• Must have a reliable means of communication, such as cell phone.

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the Country 

• Must have the ability to speak, read, and write English proficiently.

• Must have a high school diploma, secondary education equivalent, or GED.

• Must be willing to participate in the Company’s pre-employment screening process, including drug screen 

and background investigation.

EDUCATION/EXPERIENCE

A high school diploma or GED is required. Work experience in the security industry, public service (police, fire) or 

military is desired.

Supervisory experience of 1+ years.

SPECIAL REQUIREMENTS

Able to work during daytime, evening, weekend, and holiday hours.

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to 

local, county and state laws and regulations.

• Must be able to meet and continue to meet requirements for specific skills, certifications and 

authorizations specified for the assigned accounts.

• Knowledge of security operations and procedures.

• Knowledge of fire inspection procedures.

• Capable of learning a variety of security and safety devices and controls.

• Ability to track and maintain schedule assignments.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Basic computer skills are required.

• Strong oral and written communication skills.

• Strong customer service and service delivery orientation. 

• Ability to interact effectively at all levels and across diverse cultures.

• Ability to take initiative and achieve results.

• Ability to carry out multiple assignments concurrently.

• Ability to adapt to changes in the external environment and organization.

• Ability to exercise independent judgment and decision-making skills.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all 

essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally 

under conditions of urgency and in pressure situations.

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an 

unauthorized area.

• May be required to work overtime without advance notice.

• Keyboard, basic computer usage and operating controls.

• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles 

of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.

• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.

• Ability to carry up to 2.5-pound device during the entire shift.

• Depending on assignment may be exposed to inclement weather or be required to work in environments 

or under conditions that require the use of protective gear and devices and/or awareness of personal 

safety and safety of others.

• Required ability to manage multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• Regular talking and hearing.

• May be required to use vehicle in the performance of duties.

• On occasion may be required to perform stressful and physical activity.

• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.