Overview Join our F&B Team! The Day Lodge/Cafe Supervisor is responsible for the daily operation of one of our three base lodges with a primary focus on guest satisfaction. This is a front-of-the-house, directly guest-facing, hands-on position requiring the ability to train and manage a staff of up to 30 people while performing tasks key to daily operation, such as cashiering, restocking, bussing, assisting on the back line in some cases. The Supervisor will work solely from the base lodge floor and is responsible for appropriately interacting with as many guests as possible while maintaining a steady flow at the registers and planning to manage the anticipated volume of business. This position must be able to address guest issues and operate at all times under the guidelines of Boyne's Brand Standards. Supervisors must have strong communication skills and be comfortable talking to our guests during positive and negative experiences. They must also be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort. Day Lodge/Cafe Supervisors must have strong knowledge of POS operation and be able to reconcile the day's sales at the end of the shift. Supervisors are responsible for confirming that all opening and closing side work has been done, completing end-of-day cash out reconciliations with staff, and securing the day lodge. Available shifts are mostly days, with some nights needed for special events, and include weekends and holidays. A typical work week will be between 20-40 hours, with more time being needed during periods of extremely heavy business, such as Christmas and President's weeks. This position must present a professional manner and maintain composure during pressure situations. The Day Lodge Supervisor acts as the MOD in the absence of a manager. Responsibilities Hiring, training, and scheduling staff under direction from the Manager or Director When acting as MOD the FOH supervisor will: Assign cashier stations and make sure all staff is set up for success Oversee cashiers to assure that they are being responsible in receiving cash, credit cards, resort charge cards and foreign money for payment of guest transactions Make sure cashiers' areas are kept clean, neat, and organized throughout their shift Oversee and assist with restocking and replenishing beverages and other FOH food items Follow current written training plan, or implement an acceptable alternative, for onboarding all FOH Day Lodge staff Be on the floor during peak business hours for the breakfast and lunch rush Coordinate and oversee all front of house staff in the absence of the Manager or Director Constantly interact with guests Maintain knowledge of menu and pricing within the outlet. Must be able to quickly and correctly answer guest questions regarding the menu, upselling, ingredients, and offer suggestions Must be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort Assign opening and closing shift duties, check out staff for end of shift cash outs, and side work completion. Make cuts to staffing levels based on business volume Constantly communicate with the Manager regarding all supply needs Request maintenance and repairs as needed for FOH for dining room to be presentable and in working order for all guests Communicate frequently with back and front of house staff to properly manage the flow of business Conduct pre-shift meetings with staff Operate within the guidelines outlined in the Boyne Brand Standard Audit At times of high volume within the resort, assistance may be required outside of the outlet The person in this position must be physically able to spend the majority of the workday on their feet and be able to push, pull, and lift up to 50 pounds. Qualifications High School diploma or equivalent required 2+ consecutive years in a similar management position Compensation & Benefits Wage ranges from $16 - $19 per hour, depending on experience, with opportunities for professional growth and advancement Team Member Perks include: Free Ski Pass and access to other Boyne Resorts Resort discounts on dining, retail, lodging, and spa Eligibility for end-of-season loyalty bonus Eligibility for affordable team member housing