Job Description Our Non-profit client is looking for two Technical Analysts to help support their internal employees. This role will be reporting into the System Admin Manager within the organization. Their day to day will be broken up with mobile device and Mac support, documentation and ticketing with Jira, research for escalated issues and collaborating with internal staff. The goal of this role is to have a smooth process for internal employees device issues, specifically Apple products. They will use Jira for around 15-25 tickets a day as well as for documentation. They must be amazing communicators in person and over the phone. They will be the top-of-the-line support. They will be supporting folks in Santa Monica, CA and Washington, DC. They will have weekly 1:1's with their hiring manager and bi-weekly status update meetings. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-5 years experience of technical support working with iOS/OS Products (i.e. desktop, iPad, laptop, iPhone) Experience managing about 15-20 tickets a day, utilizing Jira for documentation Professional experience troubleshooting passwords, configurations, etc within an iOS/OS environment White glove service / customer service for internal employees, excellent customer service experience Apple Store experience A+ certification, Security+, any technical certifications null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.