You will be leading a team responsible for the input of key parameters (economic and non-economic) for loan documentation into the systems of JP Morgan as well as leading projects focused on process improvement and automation. Job Description As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across different Global stakeholder teams. You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.

Job responsibilities

Proactively identify issues and coordinate with the relevant functions internally (e.g., product, legal, etc.) for prompt resolution on disputed points within set time-frame parameters. Deliver controls in the process to ensure 100% accuracy and compliance with regulatory rules. Resolve issues in a time-bound fashion and provide regular updates to senior management on BAU, projects, etc. Generate reports and scorecards, present them in operations calls, and provide capacity and contingency planning. Monitor workflow and assist team leaders for an equitable distribution of work. Manage internal Service Level Agreement and communicate performance to stakeholders through effective reporting. Work a flexible schedule to accommodate business needs

Required qualifications, capabilities and skills 

MBA in finance with a maximum of 9 years’ experience in operations. Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge required Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals Ability to deal with day-to-day issues as well as planning and executing projects / initiatives Ability to know when a deep-dive approach is appropriate with excellent attention to detail

Preferred qualifications, capabilities and skills 

Graduate or Post-Graduate with 8-12 years’ experience in operations Ability to operate effectively in a dynamic environment with proven team management skills