Job description & Responsibilities

As the Japan Buying Program Lifecycle Operations(BPLO) Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Operations. In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers and Partners etc.

This role would require you to:

·       Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones

·       Engages with specialists to execute the successful delivery of the assigned deals

·       Partner with internal and external teams to ensure that the deal aligns with the offer and highlight deviations and ensure the deal stakeholders are aware of the pre-requisites

·       Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps

·       Will be responsible for working in close alignment with the software sales teams

·       Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product.

·       Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios

·       Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C’s and Deal Pre-requisites for seamless booking and delivery

Required Skills:

·       Fluency in spoken and written Japanese AND English is a pre-requisite to liaise with Japanese-speaking customers.

·       Exceptional communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers’ needs.

·       Ability to handle difficult situations, diffuse Customer conflict by showing empathy; properly positioning ‘no.’

·       Quick learner who easily applies problem-solving, critical thinking and analysis skills.

·       Self-motivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure.

·       Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date.

·       Excellent time management skills, ability to juggle multiple tasks while maintaining composure.

·       Computer literacy including familiarity with case management systems, email, chat, Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task.

·       Intermediate MS Office skills, particularly MS Excel.

Qualifications & Experience:

·       Four to Five years proven work experience in areas such as deal and buying program management.

·       Proven track record of executing varied and complex services and business processes.

·       Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds.

·       Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment.