Receive technical queries from field through I. Technical Support Request (TSR), II. Mails (when GTAC is down/not operational) III. Incoming calls (after TSR is submitted). · 

Track open/ageing concerns daily for early closure. · Update the TSRs status in TSR tracking sheet located in SharePoint daily until RO is invoiced. · 

Try to respond to all incoming phone calls within 3 rings. · Escalate concerns to TAC Team Lead with in 24 hrs in case of delay in concluding diagnostics by dealer and TAC