Job Description

Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the Epsilon product line.

Essential Duties & Responsibilities:

Program ImplementationCommunicates daily with Program Managers and TeamManagement to ensure the most current product knowledge and program updatesActs as a liaison between Program Management/Client & Team membersImplements daily changes to contract informationReviews dealer program information prior to mailingProactive in researching any potential issues using current program systems & Program ManagementResearches daily concerns or issues – with a resolve in a timely manner.Tracks resolution and logs progress in Salesforce.comMaintains an inventory of program samples to be supplied to the Service TeamMaintains an organized filing system for a dealer documentationDevelops and maintains efficient process flows for all program implementationsResponsible for knowing program participation numbersResponsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.Maintains current training materials, power points & contractsAssists IT and Program Management in the development of new program systems and updatesPerforms other related duties as needed to support corporate objectivesActs in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions

Essential Job Skills:

2-3 years’ experience managing multiple projects / supporting sales teamConscientious and detail orientedStrong analytical skillsProactiveHave the ability to multi taskIntermediate level computer competencyFlexibility to work when needed under deadlinesRelationship building skills

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilonLife at Epsilon: https://www.epsilon.com/us/about-us/epic-blogDE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusionCSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

#LI-LC1

REF237751C