SUMMARY:
Perform various operational support duties relating to the WesBanco debit card, Reg E and other card related functions. Performs a variety of routine daily tasks; reviews reports; performs account reconciliation duties; provides assistance via telephone or email in response to customer or banking center inquiry; processes data entry information through various task related electronic systems; and performs other clerical duties as assigned.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to respond to emergencies.
Ability to work independently.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides customer service via phone, mail, and email.
Works in queue based environment and handles the tasks as received.
Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
Performs transactions within associated compliance and Reg E requirements.
Ability to analyze transactional risk and reasonableness in accordance with bank guidelines.
May from time to time be assigned other job duties and or responsibilities with or without prior notice.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be detail oriented and have good organizational skills.
Ability to communicate effectively with customers or employees in writing, in person, or via telephone.
Must have professional demeanor in interpersonal relations, work ethic and attitude.
Ability to handle workload pressure and deadlines.
Ability to maintain confidentiality.
Ability to use a personal computer with knowledge/ability to learn Microsoft Office products, including Word and Excel and internet. Ability to learn electronic banking systems.
Ability to type with speed and accuracy
ADDITONAL INFORMATION:
The wage range for the Debit Card Services Associate position is $18.50 - $21.50 per hour and eligible for approved overtime. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.