Supports the organizations Quality Management System by assisting in the collection, validation, analyses, reporting, and monitoring of key organizational clinical, financial, and non-clinical metrics. Assists in with the reports required metrics/indicators to the appropriate internal and external committees, departments, and agencies in accordance with established guidelines, timelines, and reporting requirements. Supports and maintains internal databases, provides decision support to assigned committees and department, distributes required reports and data, responds to external requests for information Assists in identifying and facilitating process improvement initiatives from data trends, analysis, and statistical process controls.
Job Duties:1. Create accurate and meaningful reports for departmental and senior management decision-making using Business Object, MS Access, MS Excel and other reporting tools as necessary.
2. Assists with the organizations internal and external Clinical Quality, Patient Safety, and Process Improvement data/scorecard through the use of clinically relevant statistical analysis reports, Statistical Process Controls, and identification of process improvement activities.
3. Provides support to requested teams for data abstraction, databases, dashboards, and report builds. Assists with data mining activities, supports organizational wide initiatives to improve processes and systems in order to improve data integrity.
4. Analyze, validate, and report required quality clinical and non-clinical data. Determine if pre-establish performance requirements are being met and/or identifying trends in performance data, or information which indicates the need for corrective/preventive actions.
5. Work with hospital department leaders to define and implement their reporting needs and serve as a facilitator of available information.
6. Assists team members in abstracting and/or validating data to ensure quality values are met. Implement improved applications and processes, where appropriate. Determine optimal analysis and presentation of medical data to improve service quality.
7. Provide analysis, trend and other reports involving Evidence Based Medicine, Pay for Performance metrics, Core Measures, National Patient Safety Goals (NPSG), safety data, performance metrics, and utilization/clinical data.
8. Demonstrates an ability to interact professionally and effectively with team members to ensure a collaborative plan of services. Keeps supervisors and employees informed about issues
9. Prepare, verify and maintain dashboards, which contain frequently requested data and reports, that are professional looking, clear and user-friendly. Effectively communicate results of analysis.
10. Assists in collecting, reviewing, validating, entering, reporting, and distributing clinical data and information to required internal and external customers – identifies and participates in process improvement initiatives.
11. Designs and regularly distributes quality improvement & safety data and reports - accountable for the monitoring, implementation and evaluation of process and programs to meet regulatory, accreditation and standards of practice.
12. Support organizational wide initiatives to streamline and integrate systems to more efficiently meet and anticipate the needs of the organization.
Qualifications:1. H.S. diploma and/or A.S. degree in information management, mathematics, statistics or other analytical field of study.
3. 3-5 years of clinical/healthcare experience with emphasis on informatics, database management, or data analysis and/or quality assurance.
4. Proven skills in report writing and report development. Dashboard development skills a plus. Proven skills with data presentation including charts, graphs and other exhibits.
5. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
6. Ability to use business intelligence query tools, computer spreadsheet (Excel), and Access database and other statistical tools at an advanced level.
7. Ability to communicate effectively both orally and in writing. Ability to handle multiple responsibilities and changing priorities. Ability to prepare complex written and graphic reports and provide oral presentations, as necessary
8. Ability to quickly learn and implement knowledge of new technical processes. Must pay attention to details. Excellent organizational skills.
9. Demonstrated ability to work effectively with medical staff, administration, consultants, and laypersons. Ability to work effectively in a multi-faceted, time-critical work environment.
Physical and Mental Requirements and Working Conditions:
1. Requires visual and mental concentration for extended periods of time to analyze patient records to effectively present quality assessment and improvement data to the medical staff.
2. Primarily involves sitting, walking, standing, and reading, though employs a wide range of physical activities.
3. Requires lifting, carrying and/or pushing/pulling up to 20 pounds.
4. Is frequently performing detailed tasks, and frequently being subject to interruptions, and evolving and changing work priorities.
5. Local travel within the lakeshore community on a regular basis. Some regional travel within Western Michigan and occasional overnight travel within the State of Michigan required.
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country.
• Competitive pay
• Paid time off and comprehensive benefit package that starts day one
• Benefits on day 1, no waiting period
• Retirement programs with employer match
• Student loan forgiveness services for staff and their family
• 18 Days of PTO your first year, 6 paid Holidays
• 25% discount with Sprint, Verizon, or AT&T
• Please visit https://www.mercyhealth.com/careers/why-mercy-health/ to see the full list of perks and benefits we offer our colleagues.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.