Overview This position performs administrative processing for the Credit Resolution group of the Bank. Provides support to collections, foreclosure, bankruptcy, loss mitigation and recovery by sourcing necessary information. Prepares, reviews, and processes documentation relating to defaulted loans. Maintains crucial files, databases, and records utilized by the department. Handles administrative tasks such as invoicing and correspondence to facilitate business functions for other associates and management, and third-party vendors as needed. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risks to the Bank. Responsibilities Documentation - Orders and/or processes all documentation used during the course of collections, foreclosure, bankruptcy, loss mitigation, or recoveries. This includes, but is not limited to, appraisals, credit reports, payment histories, tax and title searches, loan documents, statements, and other Bank records. Prepares equity analysis, credit and debit tickets, assignments for third-party placements, and other required documentation. Images documents to create electronic files, destroying physical documentation as necessary. Record-Keeping - Maintains department files and databases to ensure accuracy and accessibility of crucial information. Enters or modifies records or reports, tracks property sales, updates accounts, and monitors monthly reporting. Business Support - Performs a variety of administrative support tasks during the course of collections, foreclosures, loss mitigation, or recoveries. Accounts Receivable/Payable - Reviews, prepares, and processes payments and invoices. Completes transactions for the accounts payable/receivable, and attorney billing processes. Reconciles monthly general ledger. This job posting is expected to remain active until September 6th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Qualifications Bachelor's Degree and 0 years of experience in Real Estate, collection, recovery, and Loan Systems OR High School Diploma or GED and 4 years of experience in Real Estate, collection, recovery, and Loan Systems Skill(s): Knowledge of collections, real estate, and related documentation First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.