Description

Duties and Responsibilities:

Maintain training files and reportsDevelop and implement quality control reviewsConduct training sessions for review implementation and QC updatesConduct monthly 2nd look reviewsCompletion of daily reviews as requiredPerform supplementary quality assurance reviews of draft customer communications and documents Maintains rate of QC overreporting rate within the established acceptable rangeIdentify, recommend opportunities to establish controlsCreate or produce reports supporting quality control activities including, but not limited to, sampling, defect analysis, and remediation trackingCreate or query reports and disseminate the final product to stakeholders Review MERS QC reports and track defect resolutionSupport internal and regulatory audit activities as requiredKnowledge of all Review Programs and serves as a QC SME Program SME as requiredParticipate in special tasks to include problem resolution and process improvementAssist LOBs with updating policies and developing controls in response to MRA’s and findingsServe as a mentor to fellow colleagues- allow others to shadow QC tasks/offer training and support as needed

Required:

High School diplomaMinimum 3-4 years of experience in Financial Services1-3 years of experience in a financial services quality control or quality assurance environmentProblem solving and critical thinking skillsExperience training colleagues on systems and procedures Excellent written and oral communication skillsExperience documenting processes and proceduresProficient with Microsoft Office Suite

Preferred:

Bachelor’s Degree3 or more years of experience in Default ServicesExperience as a primary trainer in a financial services quality control or quality assurance environment1-3  years’ experience in Credit Administration Default Service Results focused with a continuous improvement mindsetExperience working with Collections SystemsAbility to work with minimal supervisionHighly organized self-starter with strong follow-through and ability to complete tasks independentlyAbility to prioritize and manage simultaneous deadlines, develop ad hoc request, and meet regular deliverable deadlines

#LI-Hybrid

#LI-ML1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

56500

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.