Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryClaim

Target Openings1

What Is the Opportunity?Travelers Europe is a leading insurance company, and we are seeking a talented and experienced Delegated Claims Specialist to join our team in London or Redhill.

In this role you will be managing the Delegated Claim Authority (DCA) due diligence and audit process within Claim Europe. The role involves coordinating the application of the Delegated Authority Control Framework, providing guidance to Underwriters and Claims, and ensuring compliance with Lloyd's minimum standards. Responsibilities include onboarding and renewing Delegated Claim Administrators and maintaining strong relationships with stakeholders. We are looking for someone with experience in the Lloyd's/London market and be currently working in a Delegated Authority role.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

Work closely with the DASS team, Compliance, all business units and Claim.

Engage with DCA’s, Underwriters and brokers to ensure delivery of services are being upheld in accordance with the Claim Handling Guidelines and that SLA's are being met.

Identify, secure and upload information to all stakeholder management systems.

Engage with Travelers Enterprise TPA Management Team to ensure they are fully informed of new DCA arrangements and the completion of audits in accordance with the Audit Schedule,

Work with the Delegated Claims Performance and Insights Manager to ensure that appropriate metrics are provided to give up to date information on the performance of DCA’s.

Develop and leverage productive internal stakeholder, broker and DCA relationships through a high level of visibility and using a disciplined claim controls approach in support of business objectives.

Support underwriters in the generation of new business by leveraging existing DCA relationships.

Ensure the application of the Delegated Authority Control Framework is complied with and, provide advice and guidance to Underwriters and the Vendor and Delegated Claims Manager to ensure the Delegated Authority Control Framework remains up to date.

Provide advice and guidance to Underwriters, Claim, Compliance, and other stakeholders on current Delegated Claim requirements. This will include the completion of information to be submitted to Lloyds for specific DCA approvals.

Ensure effective operation of the Delegated Claim function across all business units, ensuring that it remains in compliance with Lloyd's minimum standards

Ensure effective operation of the Delegated Claim function across all business units to ensure if remains in compliance with Enterprise/International protocols on DCA, updated Codes of practice, Conduct Risk requirements and DCA data requirements.

Ensure Loss Funds are adequate, correctly processed and reviewed on a regular basis, requesting return once all claims are closed.

Coordinate and undertake wider projects and duties in relation to DCA business.

Manage DCA audit schedule and DAM Workbasket ensuring audits are scoped, conducted and reviewed, with follow up actions documented and mitigated in accordance with internal controls.

Prepare and maintain various management reports as required. Perform other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.  

What Will Our Ideal Candidate Have?

Previous experience of DCA management.

Intermediate knowledge and ability required in respect of analytical thinking, judgement, decision making, communication and strong team work

Demonstrates intermediate ability in the areas of positive interaction with underwriters, internal and external auditors

Demonstrates intermediate knowledge and ability in respect of Microsoft office systems including excel and PowerPoint

Demonstrates intermediate relationship management skills

Intermediate knowledge of organisational and regulatory rules, policies, procedures

ACII qualification preferred

What is a Must Have?

Degree or ACII qualification

Advanced knowledge of Facilities and Delegated Underwriting Authority in the Lloyds syndicate market.

What Is in It for You?Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.