Job Title: Deli Service Counter Manager
FSLA Status: Hourly
Reports To: Deli Manager
Under the direction of the Deli Department Manager, responsible for working closely with all Deli Service Counter associates in an effort to keep the service counter stocked, full of fresh product.
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, supports and reinforces Festival culture, guest service and performance expectations Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidatesResponsible for the thorough and consistent training and leadership of new Deli associates Responsible for completion of weekly associate evaluation of company standard in guest service expectations (Ten Tile)Provides exceptional services to all guests and leads by example amongst teamAssists guests with finding items they are looking for on or off the sales floorAnswers the telephone and assists guests using proper phone etiquetteAddresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli ManagerManages presentation of service case, ensuring consistent product attractiveness Manages service counter inventory and temperature logs Assists all department associates with daily responsibilities while leading by exampleContributes to overall cleanliness of the department by sanitizing, organizing work areas, shelving, and sales floor as neededEnsures all quality standards are being met, including quantity expectations at 100% at 10AM and 5PMRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experience3+ of leadership experience (at least 1 years as manager) - retail or restaurant preferredAbility to deal tactfully and effectively with guests and all personnelGood oral and written communication skills and the ability to handle a diverse crew in a highly stressful environmentComplete understanding of all safety requirements and company safety policiesMust possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, balerKnowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Lifting up to 50 pounds on an occasional basisFull range of upper body motionMust be able to work at a fast paceMay be exposed to extreme temperatures
WORK SCHEDULE
The Deli Service Counter Manager is a full time, hourly positionThe shift to be worked may be a morning shift, including weekdays, weekends, and holidays
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, supports and reinforces Festival culture, guest service and performance expectations Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidatesResponsible for the thorough and consistent training and leadership of new Deli associates Responsible for completion of weekly associate evaluation of company standard in guest service expectations (Ten Tile)Provides exceptional services to all guests and leads by example amongst teamAssists guests with finding items they are looking for on or off the sales floorAnswers the telephone and assists guests using proper phone etiquetteAddresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli ManagerManages presentation of service case, ensuring consistent product attractiveness Manages service counter inventory and temperature logs Assists all department associates with daily responsibilities while leading by exampleContributes to overall cleanliness of the department by sanitizing, organizing work areas, shelving, and sales floor as neededEnsures all quality standards are being met, including quantity expectations at 100% at 10AM and 5PMRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experience3+ of leadership experience (at least 1 years as manager) - retail or restaurant preferredAbility to deal tactfully and effectively with guests and all personnelGood oral and written communication skills and the ability to handle a diverse crew in a highly stressful environmentComplete understanding of all safety requirements and company safety policiesMust possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, balerKnowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Lifting up to 50 pounds on an occasional basisFull range of upper body motionMust be able to work at a fast paceMay be exposed to extreme temperatures
WORK SCHEDULE
The Deli Service Counter Manager is a full time, hourly positionThe shift to be worked may be a morning shift, including weekdays, weekends, and holidays
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address W3195 Van Roy Rd City Appleton State WI Postal Code 54915 Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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