TEKsystems is searching for qualified candidates to fill openings for a Delinquency Control Counselor position to start on March 17th. This position is NOT remote and requires working onsite weekly. All candidates must be local the Pensacola, FL area. Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections (1-30 days late), 80-120+ calls per day. Responsibilities + Provide member financial counseling and mitigate loss for the credit union. + Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union + Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency + Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives + Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs + Explain and communicate relinquishing options such as settlements + Maintain working knowledge of the federal and state consumer protection laws Experience and Qualifications: + 1-3 years of recent experience working in a customer service/collections/financial environment + Ability to communicate effectively via email and phone + Ability to navigate multiple systems and high volume incoming calls + Professional written and verbal communication + Problem solving skills, patience, empathy Pay: $17.00/ hourly Schedule: Full Time, 40 hours per week, Monday-Saturday + Monday-Friday 11:30AM-8:00PM CST + Saturday's 8:00AM-4:30PM CST (ALL Saturday's required) **Will have a rotating off day during the week due to working on a Saturday **MUST be available to work holiday's Training Schedule: Monday-Friday, 7:00AM-3:30PM CST + The first 4 weeks of training is hybrid 2 days a week onsite. Immediately following Training, will move to Nesting. + Nesting is up to 4 weeks of technical training: taught phone etiquette, navigation, empathy—first three days are on site, technical training is then hybrid, 2 days a week onsite. + Up to 4 weeks after technical training is nesting led by leadership team to develop skills. Nesting is ON SITE for up to 4 weeks. If you are interested and meet all requirements/qualifications, please apply today with an updated copy of your resume. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.