With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Delinquency Lead (DQ) Lead is responsible for assisting Delinquency leadership with all activities at the Client Shared Service Center (CSSC). We are a fast-paced centralized corporate services environment for Associa, a leading residential management company providing financial services to community associations throughout North America and beyond.

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Job Responsibilities:

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\n\nFollows Associa’s mission, ethics and values in every work task and business interaction. \nDevelops and maintains relationships with internal and external business partners while offering unsurpassed customer service. \nEnsure accurate and timely processing of delinquent accounts.\nAssist Leadership with allocation of workflow. \nAssists with processing escalations.\nMonitors daily task for completeness. \nActs as primary point of contact for escalation issues\nAssist with audits and research for delinquency special projects\nWorks with supervisor to establish annual goals and objectives and monitors and advises on their progress to enhance the professional development of staff. \nProvides training to new and existing staff, as needed. \nIdentifies staffing issues and reports to supervisor. \nOther duties as assigned.\n\n

\n Requirements

Knowledge and Skills:

\n\nEvaluate, analyze, and prioritize data in various forms and formats. \nKnowledge of articulating collection polices, while translating to potential system limitations\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nDemonstrated leadership ability\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\nProfessional customer service skills.\nKnowledge of Delinquency Portal\n\n

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Education and Experience:

\n\nAssociates Degree Preferred\n3 – 5 years of directly related or closely related experience\n0 – 3 years of Management and/or Supervisory experience\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.