General Information

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City El Paso State/Province Texas Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Monday, December 23, 2024 Working time Full-time Ref# 20034726 Job Level Individual Contributor Job Type Cooperative / Early Career Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level Currency USD - United States - US Annual Base Salary Minimum 25,980 Annual Base Salary Maximum 51,960 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose: 

Provide on-site service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount in what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers. 

Primary Responsibilities:

Serve as the primary on-site customer contact for equipment support, training, and service. Physical as well as remote device management and control. Break/Fix support and maintenance, including replacement accessible parts and consumables per equipment specifications. Utilize Xerox web-based applications as required to support problem identification, monitor/apply current software updates/patches and report activity as required by local processes.IT support functions, including downloading & installing printer drivers on end-user equipment, mapping to PC as required, escalating printer network issues to appropriate resources etc. Device Configuration (Enter IP address, scanning templates, User access levels, Scan to File/Email etc.…) Proactively manage consumables and supplies using local tools to support. Maintain on-site operator replaceable parts inventory. Identify and promote Xerox Services and Solutions. Ensures SLA (Service Level Agreement) is achieved, and customer requirements are met. Promotes knowledge sharing and acts as a mentor/coach. 

Candidate’s Background:

Experience in a customer facing service delivery role. Demonstrates a proactive approach to work with initiative and drive. Basic understanding of IT support functions as outlined above Ability to work independently and to manage a personal schedule. 

Educational Background:

Education level High school Diploma required; bachelor’s degree preferred. English, Math and IT, or similar/relevant courses.
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