**Req ID:** RQ191041 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Business Process Analysis **Skills:** Process Capability Analysis,Process Quality Control,ServiceNow Platform **Experience:** 15 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Delivery and Integration Manager** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a **Delivery and Integration Manager** you will help ensure today is safe and tomorrow is smarter. Our work depends on a **Delivery and Integration Manager** joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration. **HOW A WILL MAKE AN IMPACT:** + Manages the development of business process analysis and improvement programs + Collaborates with other functional leaders on strategic planning for business process improvements + Evaluates results of process analysis, audits, and plan implementation to determine organizational efficiency + Analyzes and resolves process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures + Manages customer deliverables and service level requirements **WHAT YOU’LL NEED TO SUCCEED:** **Education:** + Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is required **Required Experience:** + 15+ years of related professional work experience **Required Technical Skills:** + Demonstrated hands-on experience with ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management **Security Clearance Level:** + U.S. Citizenship Required + Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiring + **Must be eligible to obtain and maintain such clearance as a condition of employment** **Required Skills and Abilities:** + Demonstrated experience with Process Capability Analysis, Process Quality Control, Strategic Planning, and Problem Solving + Demonstrated ability managing the development of business process analysis and improvement programs + Demonstrated ability evaluating the results of process analysis, audits, and plan implementation to determine organizational efficiency + Demonstrated ability analyzing and resolving process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures + Demonstrated ability managing customer deliverables and service level requirements **Preferred Skills/Certifications:** + ITIL/ITIL v4 + Project Management **Location:** + This role requires to be on-site in Washington, D.C. **GDIT IS YOUR PLACE:** + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays \#WeAreGDIT #GDITCareers #DeliveryandIntegrationManager The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.