REQ#: RQ191041Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Transform technology into opportunity as a Delivery and Integration Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Delivery and Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a Delivery and Integration Manager joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration.

HOW A WILL MAKE AN IMPACT:

Manages the development of business process analysis and improvement programsCollaborates with other functional leaders on strategic planning for business process improvementsEvaluates results of process analysis, audits, and plan implementation to determine organizational efficiency Analyzes and resolves process quality issues and needs as they relate to the business process performance and adherence to established organizational proceduresManages customer deliverables and service level requirements

WHAT YOU’LL NEED TO SUCCEED:

Education:

Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is required

Required Experience:

15+ years of related professional work experience 

Required Technical Skills:

Demonstrated hands-on experience with ServiceNowDemonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management

Security Clearance Level:

U.S. Citizenship RequiredPossess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiringMust be eligible to obtain and maintain such clearance as a condition of employment

Required Skills and Abilities:

Demonstrated experience with Process Capability Analysis, Process Quality Control, Strategic Planning, and Problem SolvingDemonstrated ability managing the development of business process analysis and improvement programsDemonstrated ability evaluating the results of process analysis, audits, and plan implementation to determine organizational efficiency Demonstrated ability analyzing and resolving process quality issues and needs as they relate to the business process performance and adherence to established organizational proceduresDemonstrated ability managing customer deliverables and service level requirements

Preferred Skills/Certifications:

ITIL/ITIL v4Project Management

Location:

This role requires to be on-site in Washington, D.C.

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

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