**Introduction** Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.  If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency . Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations. Technical Solution Workshops: Conducting and participating in technical solution workshops. Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. **Required technical and professional expertise** Professional and Technical Expertise: * 5-12 years Industry experience * 5 + years of experience in a customer facing positions, prior Technical Account Manager type roles is advantageous * Expertise in IBM ECM tools such as: IBM Filenet Content Manager, Datacap, CMoD etc. * Good knowledge of Linux Containers (Docker), Kubernetes, and deployment of containerized applications/microservices architectures. Required Professional and Technical Expertise: • Develop, customize, and configure IBM ECM software products such as IBM FileNet, IBM Content Manager Enterprise Edition, IBM Content Manager OnDemand, IBM Content Navigator, and related technologies. - Integrate IBM Datacap with other enterprise applications and systems. - Integrate ECM solutions with other enterprise applications and systems. - Install, configure, and deploy IBM Datacap /FileNetsolutions. - Conduct testing to ensure the reliability and performance of document capture applications. - Collaborate with system administrators for successful deployment. - Customize and configure IBM Datacap components to meet specific business needs. - Develop and implement rules, actions, and validations within Datacap. - Provide ongoing support and maintenance for IBM Datacap /ECM FileNet applications. - Troubleshoot and resolve issues, performing updates and patches as required. - Create and maintain technical documentation for ECM solutions. - Implement security best practices to ensure the confidentiality and integrity of content within ECM systems. - Stay updated on security vulnerabilities and apply necessary patches and updates General skills • Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities • Good communication skills - being proactive about weekly status, update on issues or defects • Presentation skills - should be able to present ideas/solutions with clarity to team. • Team Player - Show flexibility to work across technologies/platforms. • Ownership - Own tasks and outcome • Excellent Team player - Ability to work with teams. • Willing to work in different time zones based on client region. **Preferred technical and professional experience** Experience with any of the below are highly desirable:- • Exposure to Process Mining, RPA, CMIS • Experience in CP4BA • Experience in Cloud technologies