At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

Job Description:

Position Summary:

 Provides excellent customer service by utilizing a delivery vehicle to deliver pre-ordered items to residential and business customers. Receives in-store customer order and records specific delivery instructions. Provides added value by informing regular customers of new products and services and address customer questions and concerns. This position requires working weekends and holidays based on department staffing requirements.

Here’s what you’ll do:

Delivers pre-ordered items to residential and business customers

Loads delivery vehicle with customer orders

Receives and writes customer order with delivery instructions

Navigates adverse terrain including multi-story buildings, private homes and other delivery sites while carrying product

Collects customer payment and record all sales and delivery transactions 

Ensures customer signature on delivery receipts

Informs customers of new products and services

Picks up empty containers and rejected or returned merchandise

Maintains clean delivery vehicle at all times

Files and resolves service complaints

Demonstrates excellent customer service standards

Works toward continuous quality improvement

Upholds company culture, customer service, and performance expectations

Upholds, supports and promotes all company policies and procedures

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here’s what you’ll need:

High school graduate or equivalent (GED) 

Must possess a valid driver’s license

6 months previous grocery or delivery experience preferred

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.