As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services (TGS), we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a Delivery Lead to join our team – a practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview The Delivery Lead is a critical role within the TEKsystems Global Services delivery organization and functions in the execution of day-to-day activities as a junior project manager for services engagements. A successful Delivery Lead possesses skillsets for managing people, processes, and technology and supporting senior program leadership activities that will lead to success. This position is considered remote, supporting customers and teams within the portfolio. Travel is limited to 2-3 times yearly. Essential Responsibilities Solution Delivery: • Ensure understanding of project vision/statement of work deliverables and any technical requirements as defined by customer. • Collaborate with team members to manage risk, project scope, and deliver according to the terms and conditions of our contracts. • Facilitate internal communication and help build a solution delivery team for new engagements. • Consolidate project status and budget information across various project portfolios. • Ensure processes and procedures are documented and communicated to all stakeholders. • Support knowledge management strategy. • Identify and coordinate project change control processes. • Perform issue management and facilitate issue resolution with proper notification to all affected parties. • Participate in project documentation, financial and operational audits to ensure business continuity. Account Management: • Perform periodic customer, project, and solution checkpoints with applicable teams. • Assist in the management of any staff (internal/external) onboarding, communication plans, compliance/training, and other project governance activities. • Build and support established reporting cadences, status reports, and budgetary documentation. • Participate in Account Strategy with internal stakeholders, Sales, Global Delivery Management and other teams as needed. Management: • Act as a servant leader in leading/directing delivery activities. • Develop and maintain project related documentation, including processes, tools, and procedures in accordance with the Global Services project management and any other agile methodologies. • Understand and manage customer requirements to ensure contract compliance and customer satisfaction. • Oversee document repositories. • Ensure internal reports are completed on established cadences. • Ensure Human Resources policies and procedures are communicated and executed for internal and consultant staff. Required Skills & Experience • Excellent oral and written communication skills (English language) • Analysis and problem-solving skills • Time management and organizational skills • People management skills • Experience in project management fundamentals or as an acting Scrum Master • Exposure to professional services agreements, including the change management process. • Exposure to IT Managed Services, project management classes, and other IT certifications • Demonstrated project risk analysis and mitigation skills Preferred Skills & Experience • Bachelor’s degree • 1 or more years of experience in an IT or professional services environment • Exposure to Agile methodologies, such as Scrum, Kanban, SAFe, XP • PMP and/or IAOP (Outsourcing Professional) and Scrum Master certification are a plus Pay and Benefits The pay range for this position is $60000.00 - $80000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.