You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Seeking a Delivery Manager working as part of the US Consumer Services and Digital Technologies Cross Platform Delivery team, that is the strategic Technology capability responsible for planning and delivering technology products to market at scale, across platforms, delivery teams and external partners.  This candidate will work within and across workstreams supporting Lumi Next Generation Big Data, and will focus on delivery of key initiatives with aspects of, but not limited to Cloud FinOps, Use Case Enablement and delivery of Cloud Capabilities. This role will require you to collaborate with multi-functional leaders in Technology and product teams to drive data technology decisions, innovations, and implementation. 

 

The successful candidate will play a lead role in the understanding of product strategy and collaborate with their peers, technology teams, and product owners to translate complex user stories into successful outputs.  

Qualifications and Responsibilities:

2+ years experience with cloud FinOps and managing Cloud Costs Partner with critical teams across the organization to implement cloud spend reporting, manage risk and Ops, and complete forecasting at the Technology workstream level.   Deep understanding of all aspects of software design, with a demonstrated track record of growing responsibility.   Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution  Partner with the Lumi PMO team and contribute to all aspects of reporting for senior leaders.   Drive program, release level, continuous improvement and standardization activities using SAFe as the primary framework.  Provide insight into gaps, issues, risks and opportunities across scrum teams, solving and calling out impediments as needed.  Facilitates and plans change management and release management activities.  Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management  Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.  Experience managing project budgets and reporting.  Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.  Use technology Competence to provide design alternatives and support team in issue resolution.  5+ years experience using JIRA agile delivery management of Features and User Stories.   Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery  Participates with product and engineering leaders to build implementation roadmaps  Bachelor of Science in Computer Science, Computer Engineering, or equivalent experience in Data.  

Preferred Qualifications 

Consistent track record of working independently and making key decisions on projects.  Confirmed ability to lead change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders.  Influence team members with innovative changes and improvements by demonstrating risk taking.  7+ years of Software Project Management experience, part of it using Agile methodologies.   Ability to effectively interpret Technology and product objectives as well as challenges and support the team in delivering. Envision E-2-E pipeline and translate it to the Tech team.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.