Introduction Barilla is an Italian family-owned food company. Established in 1877, it’s now an international Group present in more than 100 countries. A world leader in the markets of pasta and ready–to–use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know–how. “The joy of food for a better life” is Barilla’s purpose. Bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet. Because this is how we are nurturing the future, today. It's a commitment from field to fork, to bring to the world tasty, joyful, and wholesome products, made with selected raw materials from responsible supply chains. Because what we eat today can change our tomorrow. Because good food is a joy for the present and a choice for a better future. At Barilla we empower people to live and work responsibly and ethically, embracing our value system of integrity, trust, courage, intellectual curiosity and passion. Moreover, we acknowledge diversity as a key factor to drive our future: that is why our people are invited to bring their authentic self to work and enjoy acceptance and understanding. Brief Description Barilla Poland is seeking a dynamic and skilled individual to join our team as Demand Planning & Customer Service Manager based in Warsaw. The successful candidate will play a vital role in driving business success by leading our Demand Planning & Customer Service team in Poland. Reporting directly to the Managing Director Poland and functionally to the Demand Planning & Customer Service Senior Manager of Region EEMEA, the individual will be instrumental in ensuring seamless coordination and execution of operations. She/he will lead a dedicated team of two direct reports in accordance with Barilla's corporate model, to ensure proper business execution and support in the market, following the directives of line & functional Managers. Key Accountabilities + Ensure the effective operation of Demand Planning & Customer Service team, guaranteeing proper execution of Order to Invoice flow. + Optimize the daily process so as to secure excellent Customer service, flowless internal & external communication, cost control in Supply Chain and excellency in KPIs, set by the model + Maintain and strengthen Customer relationships, become a strong reference point for Supply Chain in Barilla Poland + Execute Demand Planning process and contribute to business development acting proactively and sharing valuable info from Supply Chain + Guarantee product availability from the network and third parties, report, control stock &and Inventory Adjustments + Work on local/regional/international projects to simplify and optimize procedures + Strive for outstanding Customer management and satisfaction levels + Work closely with other departments such as Marketing, Trade marketing, Sales, Logistics to achieve optimization of all Demand Planning & Customer Service procedures + Maintain exposure and cross communication with the rest of Regional markets and the broader Barilla Network Qualifications + Bachelor’s Degree in Supply Chain or relevant Studies. Master’s degree will be highly appreciated + Minimum of 7 years of experience in demand planning, customer service or related roles within the FMCG industry. + Strong Leadership skills with the ability to inspire and motivate teams to achieve goals. + Excellent communication and interpersonal abilities, with a customer-centric mindset + Customer & Business oriented + Excellent knowledge of MS Office (Excel-advanced) + Very good knowledge of SAP environment, will be considered as an asset + Strong analytical & numerical skills + Ability to work cross functionally with tight timelines + Fluency in Polish and English language Important Information + The role is based in our Warsaw office, Poland. We offer hybrid working as a mix of working remotely and from the office. + The expected starting date is January 2025, with a full-time permanent contract. + Please apply your resume in english. Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, national origin, age, disability, genetic information or any other classification protected by government laws. Other classifications include, but are not limited to, family status, health status, multicultural differences, political ideas and sexual orientation.