Overview Smile Brands is one of the largest providers of dental support services in the United States. We are seeking a Insurance Plan Specialist to join our DecisionOne Dental team in Schaumburg, IL. This individual plays a crucial role in supporting our dental offices by managing insurance plans within our practice management systems. By creating and maintaining accurate insurance plans, they help ensure effective treatment planning and financial presentations, directly enhancing the patient experience and office efficiency. This role collaborates closely with the Insurance Department and dental offices to improve accuracy, streamline operations, and reduce Accounts Receivable. Schedule (days/hours) Monday - Friday 8am-5pm or 9am-6pm Responsibilities Respond promptly (within 24 hours) to insurance plan inquiries with a high level of customer service. Create, update, and manage insurance plans for both UCR and PPO plans across required carriers. Answer incoming calls to the Insurance Department with professionalism and resolve requests efficiently. Maintain accurate records of all created and updated plans. Manage and update the department’s database of insurance carrier website credentials (usernames and passwords). Qualifications Minimum 1 year of dental or medical insurance experience. Strong customer service and communication skills. Proficiency in computer systems with basic Excel knowledge. High attention to detail and accuracy. Ability to work independently and collaboratively in a team environment. Team-oriented mindset with a proactive approach to problem-solving. Preferred Qualifications Dental Front Office experince (Patient Care Coordinator, Treatment Coordinator, Dental Biller, etc.) Compensation $20.00 - $22.00 per hour About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com