As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 920755 UDFG Dental Faculty Work Shift: Range: UR URCC 204 H Compensation Range: $19.08 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion. Responsibilities General Purpose: With minimum direction and considerable latitude for independent judgment, position is responsible for processing referrals and pre-determination of benefits, conducts medical and dental insurance verification, reviews complex treatment plans with patients, provides financial counseling, and conducts daily charge reconciliation. Acts as principle liaison between patients and providers to ensure appropriate tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion. Responsibilities: Financial Counseling: Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders. Insurance Management: Initiates insurance preauthorization, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements. Maintains working knowledge of various insurance policies and regulations related to compliance requirements. Referrals: Processes all internal and external referrals, prioritizing referrals based on department policies. Employs tracking mechanism to ensure referral approvals and appointments are obtained in a timely manner. Contacts referred patients, registers and schedules new patient referral appointments. Coordinates daily efforts to edit and correct registration and billing errors. Serves as primary contact to Billing personnel, care provider and/or Practice Manager to resolve patient concerns. Make referrals to Social Work as deemed necessary. Scheduling Management: Ensures accuracy of patient schedules by way of a thorough working knowledge of various insurance policies and regulations. Understands when patient has exceeded visits or is scheduled too soon for various dental procedures. Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures. Provides input to supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as authority in the absence of supervisor, exercising good judgment and tact. Trains new staff. Other duties as assigned. Qualifications: High School diploma required. One year of dental or medical office experience required or an equivalent combination of education, training and experience. Strong customer service skills (via telephone and in person) and ability to communicate effectively and professionally required. Ability to work well in a fast paced environment and ability to work with a diverse patient and provider population required. Dental experience preferred. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.