Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.
The Consumer Special Assets Group (CSAG) was formed to help the Bank achieve its goal of proactive problem credit management. This is achieved by developing win/win solutions for borrowers experiencing financial difficulty while limiting exposure by utilizing best practices in the workout arena through team-work, continuing education, mentoring, skill sharing and peer support. CSAG strives to develop robust partnerships between lenders and workout officers to identify loss risk and take appropriate action before issues become problems and eventually losses. CSAG’s mission is to rehabilitate rather than to liquidate. Work within the group primarily involves loss mitigation, foreclosure, bankruptcy, loan workout and loss recovery functions by determining the best course for the borrower to repay their debt obligation to the bank by following prudent credit and underwriting standards that are designed to control and limit risk and loss. Modifications are reviewed very carefully to insure mortgage servicing rule requirements are followed. When loss mitigation alternatives are not successful foreclosure remedies are pursued.
We are currently seeking a Department Specialist to support our Collections Department at Zions Bancorporation’s new Technology Center located in Midvale, Utah. This position is a hybrid work schedule. The ideal candidate for this role will have the skills and experience necessary to meet the following responsibilities and qualifications:
· Provide a variety of staff support services to an organizational unit/department
· Administers various programs, projects, and/or processes specific to the operating unit served
· Provides customer service by interaction with 3rd Party Mortgage Servicer and other departments within the Bank. Assist others within and outside the company regarding issues related to the department
· Train and assist other employees
· Perform a variety of clerical duties, which may include, but not limited to, electronic safe keeping of records, answering phone, maintaining reports and other pertinent data
· Assist in preparation and control of records, statistics, and reports regarding mortgage servicing oversight, etc.
· Perform other duties as assigned
Qualifications:
· Requires High School diploma or equivalent and some office, administrative, clerical or other directly related experience.
· A combination of education and experience may meet job requirements.
· Basic knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
· Must have good customer service and communication skills, both verbal and written.
· Good problem resolution skills.
· Experience as a Loan Processor a plus
· Must be accurate and detail oriented.
· Working knowledge of various computer software including spreadsheets and word processing.
· Familiarity with Microsoft Office – Excel, Word, Outlook, Teams.
· Able to work within high pressure deadlines
Benefits:
· Medical & Dental Insurance & Vacation & Profit Sharing - START DAY ONE!
· 401(k) plan, competitive compensation in line with work experience.
· Most roles eligible for sales bonuses + monthly incentives and/or annual discretionary bonus, some roles include mileage + travel time pay, and/or parking waivers (must meet eligibility requirements
· Paid Training, Paid Vacation, Paid Holidays, and promotional opportunities offered from within
· Tuition Reimbursement for qualifying employees
· Stable Employer, we are a division of Zions Bancorporation and included in the S&P 500 & NASDAQ Financial 100 indices.