GENERAL SUMMARY:

Responsible for greeting patients-checking patients in and out as they enter/leave the department.

Answering telephones, scheduling patient appointments.

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

CORPORATE POLICY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices.

HIPAA SECURITY COMPLIANCE:

Security Access: Low “Incumbent has little access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

ESSENTIAL FUNCTIONS:

· Answers telephones to schedule patients in ACIS accurately; transfers calls to appropriate area and taking messages

· Checks patients in as they arrive in unit.

· Prepares chart accurately and lets physician/nursing staff know patient has arrived.

· Checks patients out and schedules next appointment as needed.

· Maintains wound/infusion schedule to not overload or back up patient/staff wait times.

· Communicates with file room personnel when needing patient charts.

· Communicates directly with infusion biller/coder regarding prior authorizations and/or medical necessity.

· Sorts and distributes/files faxes to appropriate area.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

· High School diploma or GED required.

· Medical terminology and/or basic computer experience.

PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday)

FREQUENT:

· Reaching: To load paper in printer, sort mail, work with stacks of requests.

· Walking: To other parts of the building; i.e., print shop, medical records, mailroom and patient

waiting areas.

OCCASIONAL:

· Standing: At copy machine, or in department offices.

· Pushing: patient wheelchairs and carts.

· Grasping: Picks up and moves large stacks of paper.

CONSTANT:

· Fingering: Typing, writing messages.

· Talking: Makes and receives phone calls, relays messages.

· Hearing: Interacts with people in person and on the phone.

· Repetitive motions: Types, sorts papers, staples papers.

PHYSICAL DEMAND REQUIREMENTS:

· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or pull or otherwise move objects, including the human body.

VISUAL ACUITY REQUIREMENTS:

· Constantly reads computer screens and printed or written documents.

· Loads paper into machines.

INTELLECTUAL/EMOTIONAL REQUIREMENTS:

· Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint when interacting with physicians or with patients.

· Adaptability to making generalizations, evaluations or decisions based on measurable or verifiable criteria.

· Adaptability to dealing with people beyond giving and receiving instructions. Must be able to be diplomatic when interacting with patients and/or physicians.

· Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

· Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a hospital work environment.

EQUIPMENT/TOOLS:

· Standard medical and nursing equipment, special equipment or office equipment found in the assigned area.

WORKING CONDITIONS:

· The worker is subject to inside environmental conditions.

· The worker is subject to noise - printers and copiers.

· The worker is subject to air and/or skin exposure to copier fluids.

REPORTING RELATIONSHIPS:

· Reports to Supervisor Nursing.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.