Departmental Technician (Customer Service Technician) Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4866711) Apply  Departmental Technician (Customer Service Technician) Salary $22.55 - $30.98 Hourly Location Lansing, MI Job Type Permanent Full Time Job Number 6401-25-CRA-012 DT 7-E9 Department Licensing and Regulatory Affairs - LARA Opening Date 03/12/2025 Closing Date 3/18/2025 9:00 PM Eastern Bargaining Unit UNITED AUTO WORKERS (UAW) + Description + Benefits + Questions Job Description This position functions as a departmental technician for the Customer Service Section in the Cannabis Regulatory Agency. The departmental technician administers the laws of the Michigan Medical Marihuana Act (MMMA), Michigan Regulation and Taxation of Marijuana Act (MRTMA), Medical Marihuana Facilities Licensing Act (MMFLA), Administrative Rules and CRA policies and procedures to assist both internal and external customers by telephone and email with general inquiries, case-specific problems and/or concerns and assistance with the online licensing portal. This position is also responsible for processing, sorting, scanning, uploading mail and other in office duties within CRA. This position will serve as support for the Michigan Medical Marijuana Program (MMMP) to include: review documentation and process applications for registry identification cards and determine applicants’ eligibility to participate in the registry program in accordance with statutory and rule provisions; perform criminal background checks, review criminal histories and determine caregivers’ eligibility for the program; respond to record requests with oversight from the record analyst and respond to complaints; and provides backup support to other functional areas. This position will also serve as support for the facility licensing of new and renewal applications and change forms and amendments to applications and determine all necessary criteria is in place for application review and processing that will be done in accordance with statutory mandates, rules and departmental policy. Process FOIA requests, scanning preparation of paper applications, create online records in the application portal, validate the completeness and accuracy of online records created in the online application portal and process the intake of applications, forms, and amendments pursuant to the established retention and disposal processes. POSITION DESCRIPTION (https://MCSC.state.mi.us/AgencyPDFs/Departmental Technician PD DPTLTCHEX27R.pdf) LARA is proud to be Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer For more information about our department, we invite you to visit us onFacebook (https://www.facebook.com/michiganLARA/) ,Twitter (https://www.twitter.com/michiganLARA) andYouTube (https://www.youtube.com/user/MichiganLARA) . The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out. Required Education and Experience Education Education typically acquired through completion of high school Experience Departmental Technician 7 One year of experience performing administrative support activities equivalent to the 7-level in state service. Departmental Technician 8 One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. Departmental Technician E9 One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. Alternate Education and Experience Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelor’s degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement. Additional Requirements and Information View the entire job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf Please attach a cover letter and resume to your application. Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award. More details on benefits for our new hires are below: Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems. Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits. Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc. Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education. Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/24 01 DPTLTCH – Do you possess at least an educational level typically acquired through the completion of high school? + Yes + No 02 DPTLTCH – Please select your level of experience. + At least one year of experience performing administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits). + At least One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. OR possession of a Bachelor's degree in any major. + At least One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. OR possession of a Bachelor's degree in any major and at least one year of job-related experience. + At least Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR Two years of experience performing administrative support activities equivalent to the 9-level in state service. OR Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service. 03 Describe a time you had to use critical thinking skills. 04 Do you have experience with call center customer service? + Yes + No 05 If you answered yes to the preceding question, please explain. If you answered no, please enter NA. 06 Do you have experience working in the Accela database application? + Yes + No 07 During the 3 years immediately preceding application for employment, have you held any direct or indirect interest in, or been employed by, a person who is licensed to operate under the MEDICAL MARIHUANA FACILITIES LICENSING ACT (Act 281 of 2016) or under a corresponding license in another jurisdiction or have an application for an operating license pending with the CRA or in any other jurisdiction? + Yes + No 08 If you answered yes to the preceding question, is the license still active or operating? + Yes + No 09 Did you attach a cover letter and resume to your application? Failure to do so may result in the screening out of your application. + Yes + No Required Question Employer State of Michigan Department Licensing and Regulatory Affairs - LARA Address LARA-ohrinfo@michigan.gov 611 West Ottawa Lansing, Michigan, 48933 Phone 517-241-1196 517-335-9700 Apply Please verify your email addressVerify Email