SANTA CLARA COUNTY San Jose, CA Exempt Night Shifts: Thursday-Sunday Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. JOB SUMMARY Under general direction, utilizes sophisticated system status management computer systems which monitors, updates, and controls the location and movement of ambulances. Represents GMR to local committees, medical and training institutions, and other related agencies. Participates in Quality Assurance/Quality Improvement (QA/QI) processes. The candidates for this position must be able to work under pressure. A higher-than-average attention to detail is required. System Control Supervisors are responsible for demonstrating competencies in operating all radios, information systems, and any related equipment associated with the medical resource communications. ESSENTIAL FUNCTIONS/DUTIES Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units. Coordinates and supervises the activities of any personnel assigned to them. Reviews and acts upon, as necessary, all incident, accident, deviation/exception, and other reports forwarded. Checks reports for accuracy, completeness, and competence. Ensures proper performance of telecommunications, computer, recording and other equipment. Attends meetings and maintains contacts with allied agencies. Works cooperatively with the Field Supervisors, Operation Manager and field crews to ensure that problems or complicated system coordination are handled efficiently. Attends continuing education programs as needed. Assists the Education and Training Department with orientation and other continuing education programs. Participate with collection, preparation, and or review of statistical data for the generation of reports and data analysis. Participates in developing deployment and analysis of deployment strategies. KNOWLEDGE, SKILLS AND ABILITIES Excellent telephone skills and etiquette Ability to exercise discretionary authority (within given limits) with logic and consistency. Ability to objectively and accurately evaluate performance of the personnel assigned to their shift. Knowledgeable in matters of employee health and safety and mindful of loss control. Counseling skills that assist employees recognize and understand company and personal needs, values, problems, alternatives, and goals. Ability to effectively communicate observations, opinions, and conclusions such that they are understood to both accomplish tasks and fulfill the needs of team members. Able to serve as an effective role model or mentor for team members. Basic knowledge of telecommunications equipment. Ability to adapt to different styles, ideas and changes. EXPERIENCE • High School diploma or equivalent Skills: • Effective oral, written, and interpersonal communication skills PREFERRED EXPERIENCE/QUALIFICATIONS • Pre-Hospital Care experience preferred. • IAED Emergency Medical Dispatch Certification (EMD) Basic Microsoft knowledge • Basic knowledge of ambulance deployment concepts and principles • Geography knowledge of Santa Clara County REPORTING RELATIONSHIPS Reports to: Operations Manager Interrelationships: Operations and Administrative Supervisors EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Benefit Statement: Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off. Pay Range: $85,000 - $110,500 (annually) Night Shifts (Thurs-Sun)