Description MMNA is seeking a detail-oriented and technically skilled Laptop Deployment Technician to support their laptop refresh cycle. This role involves deploying new laptops to employees, ensuring proper setup and configuration, and assisting with data migration and troubleshooting as needed. The ideal candidate will have a strong understanding of IT systems, excellent organizational skills, and a customer-focused approach. Skills Deployment, Imaging, windows 10, customer service, active directory, servicenow, troubleshooting, hardware, Windows 11, support, asset management, sccm, configuration Top Skills Details Deployment,Imaging,windows 10,customer service,active directory,servicenow,troubleshooting,hardware,Windows 11 Additional Skills & Qualifications Deployment and Setup: o Install, image, and configure new laptops, ensuring they meet company standards and user requirements. o Set up software, applications, and system updates. o Connect devices to the corporate network and configure software as necessary. Data Migration: o Backup and transfer user data from old devices to new laptops securely and accurately. o Verify the integrity of migrated data and ensure users have access to necessary files. User Support and Training: o Provide basic training to end users on new devices, including accessing software, using Windows 11, and troubleshooting common issues. o Address and resolve end-user issues during the deployment process. • Device Recovery and Inventory Management: o Collect old laptops, ensure proper decommissioning, and adhere to company policies for data wiping. o Maintain an accurate inventory of devices, including deployed and returned units. Troubleshooting: o Diagnose and resolve hardware and software issues during the deployment process. o Escalate complex issues to the appropriate technical support team. • Documentation and Reporting: o Document all deployments, configurations, and user issues in company-provided systems. o Provide status updates and deployment progress reports to the Help Desk Supervisor. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,TN. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.