Location:

555 Patroon Creek Boulevard - Albany, New York 12206

Hours: Monday-Friday 7:30am-4:30pm

Location: Hybrid

The Returns team in Payment & Deposit Services is responsible for the daily processing of return items to KeyBank.  The majority of these are check items, but ACH, loans, and debit/credit card items are also included.  The Returns Lead Specialist is accountable for the timely and accurate processing of incoming items, exception items, and other items in daily Returns queues.

 

ESSENTIAL JOB FUNCTIONS

Process deposit exception items and incoming/outcoming returned items timely following documented team proceduresPerform research on complex items using various bank systems to support external clients and internal teammatesProvide phone support for internal teammate issues and queriesFully proficient in duties while working under moderate to limited supervisionEscalate any issues identified to management as appropriateAccountable for regular reporting and analysis requestsOccasionally cover late-shift and end-of-day activities when neededMay train or assist in training new teammates

REQUIRED QUALIFICATIONS

Works well with others in a fully developed work team environmentExcellent customer service skillsExceptional attention to detailProven excellent verbal/written communication and interpersonal skillsAbility to work under pressure and meet deadlinesAnalytical, research and problem resolution skillsProficient in 10-Key, able to perform with a high degree of speed and accuracyProven ability to handle all monetary/ processing functions independently

PREFERRED QUALIFICATIONS

Minimum 1-3 years of experience in Operations roleUnderstanding of banking policies, procedures, and relevant regulationsAssociates or Bachelor’s degree preferred

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $24. per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/17/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.