POSITION: DEPOSIT OPERATIONS SPECIALIST Summary: At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and the community’s financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As Deposit Operations Specialist, you are responsible for performing the daily analysis of all data entry and file maintenance done for all deposit system applications and accounts, to ensure accuracy and appropriate authorization for changes. Key Result Areas: + Responsible for processing customer-initiated and internal transactions, foreign check collection processes, CD renewal and closeout requests, processing deposit account interest rate concessions, stopping and reissuing bank checks, and reviewing on-us stop payments. Verify accuracy and completeness of information received and processed while strictly adhering to established procedures. + Perform quality assurance reviews to ensure the integrity of deposit account documentation. Coordinate the tracking and reporting of missing and incomplete documents to ensure compliance with policies, procedures, the Customer Identification Program, and regulatory standards. Provide weekly reporting of issues using the Pending Document and Operational Summary Reports and work closely with business lines to address questions and resolve outstanding issues. Review various reports to identify and resolve errors and, when required, ensure proper documentation was obtained. + Index records received by business lines through Cambridge Savings Bank’s digital archival system, ensuring accurate data entry and quality control of documentation. + Receive, open, and distribute mail to appropriate team members and departments. Respond to customer correspondence received by department, ensuring adherence to established procedures. Review and process address changes received by mail, verifying they are properly authorized. Remove and add verify address restrictions following established policy. + Work collaboratively with departments across the bank while ensuring duties are performed according to established policies and procedures and in compliance with regulatory requirements. Adhere to controls and risk management measures and prevent operational losses. + Prioritize and complete tasks and assignments within assigned deadlines. + Perform additional duties as required. Qualifications: + High school education. + 3-5 years’ experience in Retail Banking or Bank Operations. + Strong analytical, mathematical, organizational, interpersonal skills, and attention to detail. + Strong communication skills to include both written and oral, interpersonal skills, and attention to detail. + Computer skills including Word, Outlook, Excel, Teams etc. The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job. Location: Hybrid/Waltham, Massachusetts About Cambridge Savings Bank: Cambridge Savings Bank (https://www.cambridgesavings.com/) is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us atcambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370. Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor. #LI-Hybrid