At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our Customer Relations & Operations team. Deposit Operations Supervisor Provides leadership oversight and operational support regarding all aspects of Deposit Operations. Research, resolve, and complete various customer service, administrative and transactional functions in a timely manner to ensure smooth operation of deposit services. The qualified candidate will have knowledge of retail banking products and services, proven ability in problem solving and the ability to create and sustain strong relationships with customers and coworkers. Five or more years’ experience in banking in a customer service role preferred. This is primarily an on-site position reporting to our corporate office in Solvay, NY. For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more. **Internal candidates must submit application by 10/22/2024 Solvay Bank is an EOE/AA/Disability/Veteran https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf https://dol.ny.gov/system/files/documents/2022/02/ls740\_1.pdf Position Title: Reports To: Deposit Operations Supervisor AVP, Customer Relations & Operations Assistant Manager Position Summary: Provides leadership oversight and operational support regarding all aspects of Deposit Operations. Research, resolve, and complete various customer service, administrative and transactional functions in a timely manner to ensure smooth operation of deposit services. Tasks: + Oversees the daily operational functions as performed by the designated Operations staff, providing guidance, and coaching as needed. + Collaborates with AVP, Customer Relations & Operations Assistant Manager in developing and implementing strategic goals to advance the department. + Responsible for review and revision of operational procedures and policies. + Research issues and/or complaints received from customer and branch inquiries regarding deposit accounts. + Reviews, recommends, and implements new methods and procedures to make daily operations more efficient. + Maintains in-depth knowledge of products and services, including but not limited to, Business Deposit Documentation, Individual Retirement Accounts, and core deposit products. + Provides support for wire transfer process. + Reviews reports daily, weekly, and monthly for exceptions and adherence to defined controls. + Performs and supports reconciliations for deposit accounts, credit cards, and debit cards. + Builds and sustains productive relationships with other Bank departments to collaborate on Deposit Operations issues. + Trains and cross-trains staff to handle departmental duties effectively and efficiently. + Assists with special or time-based projects as needed. + Maintains a high degree of confidentiality regarding customer accounts. Skills and Attributes: + Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to customer inquiries. + Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience. + Verbal Communication – Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand. + Motivation – Is self-motivated and has the ability to motivate co-workers to develop successful relationships with all customers and staff members. + Creativity and Innovation – Develops new and original ideas that foster growth and efficiency within the customer care arena. + Dedication and Involvement – Is involved with the Solvay Bank Community and Team. Experience and Education: + 5 or more years of banking experience + Demonstrated success in problem resolution. + Demonstrated knowledge of retail products and services + Ability to cultivate and sustain strong customer relationships. + Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderate.