Description The Universal Operator’s (UO) team is responsible for all complex functions in the monetary management department and deliver continuous improvement. This includes deposit, credit card and loan transactions from various sources (ACH, Check, ETC) which must be completed same day. This position requires the capability to learn all functions within the department, the ability to quickly respond and assist in spikes in demand to meet our customer’s needs. The department is fast-paced due to same day SLA’s, this environment requires accuracy and attention to detail as there is direct customer impact. During your daily function you will critically examine and improve process by engaging in continuous improvement and problem solving. Primary responsibilities include: + Research and resolve unposted transactions + Research and resolve all missing, disputed and reversals. + Responding to email escalations timely + Problem solving and drive continuous improvement Qualifications Required Skills/Experience: + 1-3 years Operations Experience + Basic knowledge of accounting; i.e. how the correction will affect an account + System and product knowledge + Ability to complete repetitive tasks in a complete and timely manner + Understanding of department procedures, key practices + Ability to identify areas of improvement in personal work and processes + Strong attention to detail + Ability to thrive in a fast-paced environment + Strong written and verbal communication skills + Proficient in MS Office Outlook, Excel, etc + Team player Preferred Skills/Experience: + Financial services experience + Strong compliance/regulatory environment knowledge/skills Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday 7:30 am -4:00 pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 09/30/2024