Description As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. Primary responsibilities include + Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment. + Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s). + Research routine customer, brand, or bank inquiries as appropriate. + Determines the source of problems and works to resolve them accurately and within service level agreements. + Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems. + May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit. + Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management. + The position may include reporting responsibilities and may assume department administrative duties as needed. Qualifications, Education, Certifications and/or Other Professional Credentials Required Skills/Experience: + 2 - 4 years experience of working in an operations environment + Basic knowledge of accounting; i.e. how the correction will affect an account + Strong ability to multi-task & strong organizational skills + Strong written/verbal communication skills Preferred Skills/Experience: + Financial services experience + Strong compliance/regulatory environment knowledge/skills Hours & Work Schedule + Hours per Week: 40 + Work Schedule: 8:30am to 5:00pm + Hybrid at least 3 days in office Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 11/22/2024