Executive Office of Housing and Livable Communities (EOHLC) is seeking a Deputy Chief Operating Officer in the Division of Housing Stabilization
AGENCY MISSION:
The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.
Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.
OVERVIEW OF ROLE:
The Deputy Chief Operating Officer in the Division of Housing Stabilization (hereinafter known as “DHS Deputy COO”) will report to the Chief Operating Officer for the Division of Housing Stabilization and will be responsible for program operations, performance management, and continuous improvement and transformation for the Division of Housing Stabilization (DHS). The Division of Housing Stabilization oversees programs providing shelter and support services to eligible families/individuals who are experiencing homelessness.
This is a strategic and operational management position that will support oversight of administration and operations of DHS. This role will oversee key operational parts of the organization like the contact center technology solution and serve as a strategic partner to division programmatic leaders as they work to improve the performance and effectiveness of the organization. The DHS Deputy COO will oversee operational and management strategy, the contact center technology solution, and other operational sub-divisions as assigned. The DHS Deputy COO will identify methods to effectively improve delivery of services, recommend standards of practice and changes to policies and procedures, and provide guidance for operational and program activities across DHS. The DHS Deputy COO will work closely with fiscal, legal, HR, program, and policy teams and executive leadership within DHS and EOHLC. The DHS Deputy COO will bring excellent organizational development, interpersonal, communication, administration, and personnel management skills to DHS ensure that operations and programs are meeting the needs of families/individuals DHS serves.
This position is crucial to ensure that DHS operations and programs are effective and supportive of overall mission to ensure homelessness is rare, brief, and non-recurring.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):
1. Division Operations Administration:
· Supports operations of DHS to ensure they are efficient, effective, equitable, transparent, resilient, and sustainable.
· Partners with program staff to support and advance the goals of their programs.
2. Program Improvement:
· Leads and manages key initiatives to improve DHS programs with respect to policy, guidance, program operations and processes, technology systems, data management and analysis, and user experience.
3. Operations Improvement:
· Leads and manages key initiatives to improve Division operations.
4. Team Leadership and Management:
· Provides management, leadership, and direct supervision to a team of strategy managers.
· Oversees the contact center technology solution and related business processes.
· Empowers key managers to be effective leaders and managers and fosters a staff culture that focuses on delivering results for families, leading through collaboration, and supporting the performance and development of staff.
5. Crisis Response:
· Promptly and effectively takes action with respect to crises as they arise.
· Develops and ensures best-in-class principles and practices for DHS for escalating and resolving crises and critical issues.
· Ensures that all relevant DHS staff and providers operate in alignment with established crisis response principles and practices.
PREFERRED QUALIFICATIONS:
1. Proven leadership skills.
2. Excellent organizational development, interpersonal, communication, administration, and personnel management skills essential.
3. Extensive experience working with a culturally diverse community.
4. Excellent communication skills, both written and oral; strong presentation skills.
5. The ability to encourage teamwork and collaboration.
6. Ability to prioritize.
7. Ability to set goals and accomplish them.
8. Ability to absorb and organize large amounts of complex information.
9. Ability to solve diverse and complex problems quickly.
10. Management principles and practices including planning, organizing, motivating, supervision with regard to problem solving, employee relations, public relations and decision making.
11. Fiscally conscious individual who can meet the challenges of limited budgets.
12. Ability to delegate authority effectively.
13. Ability to motivate staff through development, personnel assessment and performance review.
14. Demonstrated proficiency using Word, PowerPoint, Excel and Outlook.
15. Strong understanding of operational processes and best practices.
16. Experience in government or other public sector industry or a related field is highly desirable.
17. Experience in housing assistance or social services is a plus.
COMMENTS:
Please upload resume and cover letter.
This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.
Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
Executive Office of Housing and Livable Communities (EOHLC) is seeking a Deputy Chief Operating Officer in the Division of Housing Stabilization
AGENCY MISSION:
The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.
Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.
OVERVIEW OF ROLE:
The Deputy Chief Operating Officer in the Division of Housing Stabilization (hereinafter known as “DHS Deputy COO”) will report to the Chief Operating Officer for the Division of Housing Stabilization and will be responsible for program operations, performance management, and continuous improvement and transformation for the Division of Housing Stabilization (DHS). The Division of Housing Stabilization oversees programs providing shelter and support services to eligible families/individuals who are experiencing homelessness.
This is a strategic and operational management position that will support oversight of administration and operations of DHS. This role will oversee key operational parts of the organization like the contact center technology solution and serve as a strategic partner to division programmatic leaders as they work to improve the performance and effectiveness of the organization. The DHS Deputy COO will oversee operational and management strategy, the contact center technology solution, and other operational sub-divisions as assigned. The DHS Deputy COO will identify methods to effectively improve delivery of services, recommend standards of practice and changes to policies and procedures, and provide guidance for operational and program activities across DHS. The DHS Deputy COO will work closely with fiscal, legal, HR, program, and policy teams and executive leadership within DHS and EOHLC. The DHS Deputy COO will bring excellent organizational development, interpersonal, communication, administration, and personnel management skills to DHS ensure that operations and programs are meeting the needs of families/individuals DHS serves.
This position is crucial to ensure that DHS operations and programs are effective and supportive of overall mission to ensure homelessness is rare, brief, and non-recurring.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):
1. Division Operations Administration:
· Supports operations of DHS to ensure they are efficient, effective, equitable, transparent, resilient, and sustainable.
· Partners with program staff to support and advance the goals of their programs.
2. Program Improvement:
· Leads and manages key initiatives to improve DHS programs with respect to policy, guidance, program operations and processes, technology systems, data management and analysis, and user experience.
3. Operations Improvement:
· Leads and manages key initiatives to improve Division operations.
4. Team Leadership and Management:
· Provides management, leadership, and direct supervision to a team of strategy managers.
· Oversees the contact center technology solution and related business processes.
· Empowers key managers to be effective leaders and managers and fosters a staff culture that focuses on delivering results for families, leading through collaboration, and supporting the performance and development of staff.
5. Crisis Response:
· Promptly and effectively takes action with respect to crises as they arise.
· Develops and ensures best-in-class principles and practices for DHS for escalating and resolving crises and critical issues.
· Ensures that all relevant DHS staff and providers operate in alignment with established crisis response principles and practices.
PREFERRED QUALIFICATIONS:
1. Proven leadership skills.
2. Excellent organizational development, interpersonal, communication, administration, and personnel management skills essential.
3. Extensive experience working with a culturally diverse community.
4. Excellent communication skills, both written and oral; strong presentation skills.
5. The ability to encourage teamwork and collaboration.
6. Ability to prioritize.
7. Ability to set goals and accomplish them.
8. Ability to absorb and organize large amounts of complex information.
9. Ability to solve diverse and complex problems quickly.
10. Management principles and practices including planning, organizing, motivating, supervision with regard to problem solving, employee relations, public relations and decision making.
11. Fiscally conscious individual who can meet the challenges of limited budgets.
12. Ability to delegate authority effectively.
13. Ability to motivate staff through development, personnel assessment and performance review.
14. Demonstrated proficiency using Word, PowerPoint, Excel and Outlook.
15. Strong understanding of operational processes and best practices.
16. Experience in government or other public sector industry or a related field is highly desirable.
17. Experience in housing assistance or social services is a plus.
COMMENTS:
Please upload resume and cover letter.
This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.
Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.