Job Description APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under the direction of the SNAP Center Director of the SNAP Program, with wide latitude for independent initiative and judgment, the SNAP Deputy Director coordinates the day-to-day operations of the Family Independence Administration SNAP centers engaged in determining eligibility, authorizing and issuing expedited and recurring food stamp benefits to employable participants applying for food stamps. FIA’s SNAP is recruiting for four (4) Principal Administrative Associates, III to function as a SNAP Deputy Director, who will: - Coordinate and provide guidance to the section supervisors who oversee the food stamps reception, application and recertification processing units at each food stamp site, ensuring that eligible individuals are serviced in an expeditious manner, and in compliance with Federal, State and Local laws and regulations. - Review procedures and provide proper interpretation of Federal and State procedures and regulations to resolve issues related to food stamp eligibility processing; intervenes in difficult cases to ascertain that rules of determination are properly applied; liaises with the Food Stamp Fair Hearing unit to ensure that documentation requested supports the agency's position so that fair hearings are properly adjudicated. - Monitor and consult with the Site Manager on overall Food Stamp problems; evaluates situations where clients may require emergency appointments the same day; authorizes emergency payments and provides guidance in difficult or unusual cases. - Review weekly activities and prepares statistical administrative reports detailing the Food Stamp activities for the Site and the Regional Managers to assist them in measuring the cases completed and in determining needed changes or improvement of methods; recommends appropriate corrective action as necessary. - Liaise with Office of Quality Assurance (OQA) in auditing food stamp application cases and monitoring case management activities to ensure proper eligibility determination and that cases are handled according to Agency guidelines and are in compliance with current Social Services laws. - Oversee the implementation of new and/or revised food stamp policies and procedures; evaluates the clients' scheduling and monitors case processing activities; conducts regular reviews of outcome reports, audits and assesses participants' feedback. Work Location: 2500 Halsey Street 32-20 Northern Blvd- Long Island City Hours/Schedule: Monday – Friday, 9:00am-5:00pm Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.