As Network & Security Operations Lead (GSR8), based in India you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations.  You will be supporting the 24x7 Global Network Operations (LAN/WAN, Security & Proxy) team to a center of technical excellence and customer Advocacy.  The Global Network  & Security Ops lead is responsible for successful Network Operations including the incident, change implementation and problem management procedures.  This is a key role to ensuring the support of network availability Global Network Product offerings.  This position will be part of Ford's Enterprise Tech Operations department and will report to the Reginal Network Operations supervisor, based in same or another region.  The lead needs to lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings, working with Network Operations Peers from other regions.

Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools. Technical strong to lead end-to-end Network Troubleshooting during Incidents. Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.

 

Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech. Able to handle incident independently. Able to successfully plan, implement, & delivery all Network Change controls Ability to leverage and involve the right technical resources, and partners, and take action during an incident or change control. Operation and Maintenance of current on-premises proxies Cisco WSA. Lead or participate in potential Cloud Proxy migration effort. Provides tier 2 support and assist with project implementation within the Network environment. Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.

 

Excellent Communication, including the ability to independently lead an outage incident. Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate. Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed. Engineer and deploy updates to support changes in the PAC file (JavaScript). Work Knowledge of F5 Load Balancer (LB) Created VIP, SSL Offloading, iRules team to troubleshoot network/application related incidents and identify root cause. Strong troubleshooting experience with network environments. Strong understanding of network troubleshooting Tools. Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills. End-to-end Network & Security Troubleshooting during Incidents. Demonstrate technical excellence through technical knowledge. Work with global Network Operations leads peers for supporting the global 24x7 shift operations. Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams.  As well as support on-call schedule and shifts are available. Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization. Supports implement best practices and processes for Network  & Security Operations services to maintain availability, reliability, scalability, and security.  Support for effective SRE Monitoring and FSO (Full Stack Observability) on system performance and overall health, troubleshoot issues, and implement corrective actions.  Collaborate with the Network LAN/WAN & security  Engineering/development teams to optimize infrastructure for application performance and scalability. Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements. Able to support the team to develop continued improvements leading to an “always on network capability.  Support and ensure that high quality follow the sun is delivered to receiving teams. Actively participate in escalations requests. Support a proper follow-up to Business escalations, BR, and DOR.  Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates) Support Network Security Service offering teams to ensure successful change controls.