As a **Deputy Manager / Principal Global Forwarding Agent (GFA) for Ocean Freight** at **C.H. Robinson** you will be responsible for managing and overseeing the shipment lifecycle for your assigned accounts, while also demonstrating a strong desire to lead, coach, and develop your team. You will bring subject matter expertise, extensive knowledge, a strong work ethic, and a commitment to supporting business goals and objectives, all while delivering exceptional customer service with professionalism. As a trusted leader to your supervisor, the Principal GFA will drive a high level of operational excellence and ensure compliance with established processes. In this role, you will have the opportunity to further develop your leadership, management, and commercial skills, preparing you for future growth opportunities within the organization. If this all sounds good, let’s talk more about what you’ll be working on. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consist of, but are not limited to, the following: **Maintain Operational Excellence:** + Maintain Operational Excellence and coach the team around Operational standards + Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally + Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. + Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. + Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead + Act as a team lead supporting the team supervisor + Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction + Coach and train others on pricing strategies **Facilitate Relationships:** + Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers + Develop & coach team members and assist with new employee onboarding + Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed + Promote a positive working relationship for all team members + Act as a key customer contact and subject matter expert + Lead by example when it comes to customer outreach, retention, and expansion + Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives + Collaborate cross-functionally with account management to propose process improvements. + Monitor customer shipments trends and its impact to our processes and operations **Other Activities:** + Support and/or create new team efficiencies and processes + Participate in customer visits, assist in evaluating the account + Ensure customer SOPs are maintained and adhered to + Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue + Provide support to Sales Executives and Account Managers for customer reporting + Other duties or responsibilities as assigned according to the team and/or country specific requirements **QUALIFICATIONS** Required: + Graduate or Postgraduate degree from an accredited college or university + 6-8 years of Global Forwarding industry experience + Advanced proficiency in Microsoft Office Suite of programs Preferred: + Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) + Excellent communication and customer service skills + Proactive, ambitious, hardworking, analytical mindset + Positive leadership skills and presence within the team (positive attitude, team player, flexibility) + High level of flexibility as priorities and needs change daily in our business + Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term + High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges + Values a diverse and inclusive work environment Disclaimer: + This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. **Your Health, Wealth, and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Group Mediclaim Policy (GMC) + Group Personal Accident (GPA) policy + Covid-19 related coverage and reimbursement + Employee State Insurance Corporation (ESIC) + Group Term Life (GTL) Insurance Plan for employees + Employee Stock Purchase Plan (ESPP) + Investment Declaration & Flexi Benefit Plan + Variable Pay based on position + Flexible work arrangements + Paid Privilege, Casual and Sick Leaves + Paid Maternity & Paternity Leaves + Paid Compassionate Leaves + Paid Public Holidays + Paid time off to vote + Reward & Recognition Program + Wedding Allowance + Special Mobility Assistance + Employee Wellness Initiatives + Plus a broad range of career development, networking, and team-building opportunities **Equal Opportunity Statement** C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .