WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Need to manage the end to endMDM team• Front leading all Client meetings• Metrics & performance review with all stakeholders on periodic basis• Need to work on Process reengineering • Monitoring & reviewing the activities to ensure SLAs are met• Team & performance management• Taking appraisal of the team• Managing supervisory team of Assistant Managers & Lead associates• To ensure all the action plans completed on time with accuracy• To manage Client expectations• Capable to handle all level escalations• Hiring of new resources

Work Experience (Mention No. of years): 7 - 10 years of experience in MDMKnowledge/Qualifications/ Competency: Any Graduate Excellent Knowledge of MS office (Excel, Word, and Power point)Capabilities:• Excellent written & verbal communication skills• Client interaction skill• Ability to work under pressure• Good Team Player • Multi-tasking• Target oriented• People oriented• Audit methodology• Time management• Motivate self & others