WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

a) First point of contact for client engagement / escalation management

b) Identify and work towards improvements projects resulting in process efficiencies

c) Focus on SLA/KPI's and governance

d) experience leading a team

Relevant experience includes experience in following areas based on the requirement:

Invoice processing Exception handling Vendor master management Helpdesk/Service desk Open item remediation GRIR analysis and follow-upsT&E/ Concur Payments Procurement Support SAP knowledge strongly preferred

Exposure leading a team

B.Com