*****This position is contingent on Crowned Grace International being awarded the contract.*****\n
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Alternate Program Manager\n
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The Deputy Program Manager for the Army Continuing Education System (ACES) program will oversee and ensure the effective delivery of educational assistance programs to U.S. Army personnel, family members, civilians, and other eligible individuals to on-site support in Fort Liberty, NC, and fourteen (14) locations in the absence of the Program Manager. This role includes managing ACES education programs, such as Tuition Assistance (TA), Credentialing Assistance (CA), Reserve Component-Student Loan Repayment Program (RC-SLRP), and various GI Bill Programs, to support Soldiers' lifelong learning and career development, both in military and civilian contexts.\n
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The Deputy PM (DPM) acts for Crowned Grace International when the Program Manager (PM) is absent. The PM or DPM shall have full authority to act for Crowned Grace International on all contract matters relating to the ACES program's daily operation. In the absence of the PM, the DPM is responsible for performing the work under this Education Support Services and Test Examination support contract. In the absence of the PM, the DPM will:\n
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Duties\/Responsibilities:\n\nServe as the primary liaison with the Contracting Officer's Representative (COR) and oversee all contract deliverables.\nOversee the consistent, uninterrupted delivery of education support services to assist Government professionals in delivering continuing education services as required by the ACES, the USARC G1, and the Education Service Specialist (ESS)\/Education Services Officer (ESO).\nPromote lifelong learning opportunities through degree programs using TA, testing opportunities, CA, RC-SLRP, and any GI Bill Program available to Soldiers and family members.\nOrder, receive, control, mail, administer, score, take inventory, and provide test results of both Army Personnel Testing (APT) and civilian examinations to appropriate agencies and institutions as required.\nManage program teams to assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.\nManage staffing, training, and daily operations to meet contract requirements across multiple locations.\nProvide direct supervision to the Resource Advisor Team, including recruiting, onboarding, and performance management.\nEnsure timely support for program requirements like client guidance, benefit activation, educational counseling, and application assistance in the ArmyIgnitED 2.0 system.\nMonitor and report on program performance metrics, implement process improvements, and prepare budget forecasts.\nCollaborate with subcontractors and communicate with academic institutions, budget analysts, and Army units on policy updates, invoicing, and education benefit processes.\nConduct outreach and maintain a pipeline of opportunities for ongoing program growth and alignment with Army education goals.\nOversee that all deliverables, including monthly, quarterly, and annual reports, are completed on time and according to the provided requirements.\nSupervise, direct, and mentor subordinate staff; communicate job expectations and enforce organizational policies, procedures, and core values; responsible for approving timecards and conducting performance reviews and disciplinary measures.\nBuild and maintain working relationships with team members, vendors, clients, and other departments involved in the project.\nMonitor work performance, Task Order compliance, and quality control; ensure that project goals or objectives are accomplished within the prescribed time frame and funding parameters.\n\n

Required Qualifications:\n\nMaster's degree\nAt least 5 years of program management experience\n\n

Preferred Qualifications:\n\nExperience managing a military (preferably Army) program\nExperience working with the ACES program\n\n

Clearance:\n

A Public Trust or higher federal security clearance is desired. Applicants selected will be subject to a security investigation and must meet eligibility requirements.\n
Must be able to pass government background investigation.