Night Shift Deputy Supervisor, Command Center IT Operations

Can you respond to system alerts and provide quick resolutions?

Do you enjoy collaborating with technical teams to solve problems?

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

Provides guidance and leadership to the Command Center group and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. This role provides a mix of hands-on technical support and leadership to keep the team coordinated and focused on various IT support responsibilities to maintain Reliability Availability and Performance (RAP) through continuous improvement initiatives and core processes.

You will lead the team and respond to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support.

At RELX, we are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment, RELX has implemented the following initiatives:

Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.

Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.

Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.

Responsibilities:

Managing the daily support of systems and products to detect changes in system responses or operations

Providing analytical support for the development and enhancement of system interfaces and tools

Sharing knowledge and providing assistance to teams and individuals to help them learn and adapt to new technologies

Collaborating with cross-functional Technical teams and vendors to provide prompt problem escalation and resolution

Providing prompt, clear, and timely communications when logging and coordinating issues using problem Management and Escalation procedures

Managing change, service requests, and closure of tasks to ensure all documentation is updated accordingly

Requirements:

Have experience and knowledge of the Problem Management escalation process

Show knowledge of using analytics to identify problems and suggested ideas for resolution

Have good verbal and written communication skills and be able to produce clear, concise technical documentation

Have good Change Management skills and an understanding of the change request process

Have good experience with batch processing and be able to perform recovery actions

Have the ability and willingness to learn and adapt to new technologies and innovations

Have experience collaborating with cross-functional teams to analyze, troubleshoot, and solve complex problems

Have great knowledge in multiplatform environments, including UNIX_LINUX, Mainframe, VMS, and Windows Server

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary range

To be added when data can be disclosed

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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