**Employment Type:** Full time **Shift:** Day Shift **Description:** Acts as a receptionist, greeting patients and visitors. Interviews and registers new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities which include co-pays, ROA's, self pay, high risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with the colleagues and/or consumers. Conducts insurance verification utilitzing Real time eligibility. Acts as a collaborating member of the Medical Group. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, values, and culture of MercyOne. **What you will Do:** + Escorts patients to exam rooms. Obtains and documents data to include but not limited to chief complaint, allergies, vital signs, pain level, medication history, and fall risk. Obtains and reviews basic health history information. Anticipates and prepares exam room with equipment and supplies required for the visit. Assists with exam/procedures as requested. + Utilizes written Mercy Medical Center-North Iowa policies and procedures, and universal precautions when performing laboratory/diagnostic tests. Reports and documents all critical lab/diagnostic test values to the provider. Performs, maintains and documents quality controls as applicable/requested (i.e., logs, proficiency test, maintenance records, etc). + Assists in scheduling patient for office appointments, lab/diagnostic tests/referrals. Reviews written test preparation handout with patient and documents in medical record. Refers patient to provider/registered nurse if education is required. + Completes charge ticket/submits charges in an electronic health record to include and obtain the diagnosis from the provider, identifying and initialing all billable supplies and services. Obtains ABN per e-LMRP as necessary. **Hours/Schedule:** 72 Hours Biweekly / .9 FTE **Minimum Qualifications:** + **Medical Assistant:** Graduate of an approved school for medical assistant required; Credentialed as a medical assistant is required. (CMA, RMA, NCMA) + **LPN:** Graduate of a school of nursing is required. A current Iowa License as a Practical Nurse or Registered Nurse is required. A current Minnesota License as a Practical Nurse or Registered Nurse may be required based on Department needs. Minnesota license must be current before working in a Minnesota location. **Position Highlights and Benefits:** + Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) + Competitive wages + Generous paid time off program + Retirement Savings program with employer match starting on Day 1 **Ministry/Facility Information:** **MercyOne North Iowa** Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran