Design & Delivery Consultant IV, Software/System Application Training
Kaiser Permanente
Description: Job Summary:
In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and or clinical work leading the incorporation of application enhancements into each curriculum trained; verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users; providing end-user support during system and content go-lives, annual application upgrades and monitoring on an ongoing basis how to improve end-user system proficiency and address end users system issues; preparing and guiding others on analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems-related issues and escalating complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations.
Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Supports other groups within or outside the company by: identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
Works on design and development of trainings by: creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and providing troubleshooting as needed; coordinating with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; developing training objectives for education modules, revising and creating training modules and supporting materials; supporting clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals; and evaluating alternative training techniques, procedures, and/or methods while supporting implementation.
Evaluates programs training needs by: conducting moderately complex needs assessments for training and or performance issues.
Monitors effectiveness of training by: using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.
Completes work assignmentsand supports completion of projects by: developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
Further examines how to refine training and delivery by: independently applying research of training norms and industry standards within assigned areas; and driving research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
Responsible for aiding in effective training delivery by: driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills); leading learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed; determining next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives; monitoring and analyzing training results while also providing feedback to other trainers based on training assessment; and serving as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom). Minimum Qualifications:
Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field, OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Coordination; Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Business Relationship Management; Consulting; Relationship Building; Program Development; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills Preferred Qualifications:Three (3) years of experience with eLearning development tools and virtual learning technologies.Three (3) years of experience administering Learning Management Systems (LMSs).
In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and or clinical work leading the incorporation of application enhancements into each curriculum trained; verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users; providing end-user support during system and content go-lives, annual application upgrades and monitoring on an ongoing basis how to improve end-user system proficiency and address end users system issues; preparing and guiding others on analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems-related issues and escalating complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations.
Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
Supports other groups within or outside the company by: identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
Works on design and development of trainings by: creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and providing troubleshooting as needed; coordinating with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; developing training objectives for education modules, revising and creating training modules and supporting materials; supporting clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals; and evaluating alternative training techniques, procedures, and/or methods while supporting implementation.
Evaluates programs training needs by: conducting moderately complex needs assessments for training and or performance issues.
Monitors effectiveness of training by: using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.
Completes work assignmentsand supports completion of projects by: developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
Further examines how to refine training and delivery by: independently applying research of training norms and industry standards within assigned areas; and driving research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
Responsible for aiding in effective training delivery by: driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills); leading learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed; determining next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives; monitoring and analyzing training results while also providing feedback to other trainers based on training assessment; and serving as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom). Minimum Qualifications:
Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field, OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Coordination; Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Business Relationship Management; Consulting; Relationship Building; Program Development; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills Preferred Qualifications:Three (3) years of experience with eLearning development tools and virtual learning technologies.Three (3) years of experience administering Learning Management Systems (LMSs).
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