Join our innovative team and make a significant impact on the user experience of our products and services. As an Associate Design Program Manager, you'll be at the forefront of driving operational excellence and fostering collaboration across design, product, and technology teams.

As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape the user experience of our products and services. Leveraging your knowledge of design, program management, and product development, you will drive continuous improvements in the delivery of work and managing programs at scale. You will be instrumental in implementing operational improvements, driving the adoption of Agile practices, and ensuring effective collaboration across teams. This role requires a proactive individual with strong organizational and problem-solving skills, who can passionately advocate for the role of design in successful product development.

Job Responsibilities:

Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans.Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution.Drive the adoption and evolution of the design system by collaborating with cross-functional teams and ensuring alignment with organizational goals and design standards.Work closely with design, product, and engineering teams to incorporate quality mechanisms throughout the product development lifecycle.Lead the design team's adoption and improvement of Agile practices by introducing ceremonies and promoting cross-functional collaboration.Develop, maintain, and share best practices, standard operating procedures, and templates for the portfolio and the broader team.Advocate for the role of design in product development by educating stakeholders and translating design deliverables into tangible business outcomes.

Required Qualifications, Capabilities, and Skills:

5+ years of experience managing and scaling UX programs, as well as driving operational efforts.Experience with UX disciplines and user-centered development tools and methodologies.Skilled in collaborating, building relationships, and communicating effectively with diverse stakeholders.Enthusiastic about championing best practices for design teams and enhancing cross-functional collaboration.Proficient in Jira, Confluence, Figma, and MS Office Suite.

Preferred Qualifications, Capabilities, and Skills:

Experience with the product development lifecycle.Knowledge about the design industry and current trends.Strong facilitation and project management skills.Professional qualification in Project Management, Agile/Scrum Certification, or Product Management.