JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

As a Design Program Manager in our Digital and Customer Experience team supporting Payments, you will be tasked with the planning and management of daily workflows, processes, and reporting mechanisms that bolster our User Experience design projects across the Digital and Customer Experience (DCE) spectrum.

 Job responsibilities
•    Provide oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
•    Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
•    Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities 
•    Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested, serve as a single point of contact for project status & issue management
•    Lead the championing of ongoing firm-wide and design team process
 
Required Qualifications, Capabilities, and Skills:
•    3+ years of project/program management experience 
•    Understanding of Product development lifecycle at scale
•    Thorough understanding of Waterfall and Agile project methodologies
•    Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
•    Demonstrated effectiveness developing plans, prioritizing activities and driving execution
•    Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
•    Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

Preferred Qualifications, Capabilities, and Skills

•    Proven ability to collaborate cross-functionally and influence outcomes with 1 year in digital design or product development; experience at design studio and/or large corporate environment preferred. 
•    Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
•    Strong project management skills
•    Passionate about creating customer-centric design